Frequently Asked Questions

Everything you need to know about our pro-grade gaming gear.

How long does shipping take for international orders?

International orders typically arrive within 7-14 business days. We provide global tracking for all shipments so you can monitor your gear from our warehouse to your doorstep.

What is your return policy for open-box electronics?

We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return it in its original packaging. Please note that return shipping costs are the responsibility of the customer.

Do Ninjutso products come with a warranty?

Yes, all our mice and peripherals come with a 1-year limited hardware warranty that covers any defects in materials or workmanship under normal use.

How do I update the firmware on my wireless mouse?

You can download the latest firmware and software drivers directly from our Support page. Simply connect your device via the provided USB cable and run the executable file.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.

Are your mice compatible with both Windows and macOS?

Yes, our hardware is plug-and-play compatible with Windows, macOS, and Linux. However, our advanced configuration software is currently optimized for Windows systems.